Unified Communication and Collaboration (UCC) brings together multiple forms of communications, like voice, video & data services, and software applications, into a single platform. It improves business processes making it easier for employees and customers to connect. The ability to quickly find and communicate with the right people, access data and exchange information can make the difference in business success and failure.
When deciding on a UCC service, you would need a clear understanding of which unified communications products are critical to your organization. Since the definition of UCC is not standardized, almost any vendor – including those rooted in voice-over IO (VoIP) or telephony – can offer UCC. When deciding on unified communications systems, the key point is to evaluate the value proposition of each vendor that’s being considered. Some vendors will be telephony-based, while others will be geared toward mobility with an emphasis on collaboration.