Bibi Sofowote

  • Ingram Micro CX Express Podcasts

    Ingram Micro CX Express Podcasts

    Listen to the CX Express podcasts!

    Read Article
  • Blog: Key Motions for Driving Customer Success

    Blog: Key Motions for Driving Customer Success

    Interview with Anna Graczyk, Cisco Services Renewals Specialist, Ingram Micro. She promotes the idea that vendors should create a full cycle without interrupting their customers business functions

    Read Article
  • Blog: Addressing Adoption Barriers in Customer Success, Part 2

    Blog: Addressing Adoption Barriers in Customer Success, Part 2

    Addressing Adoption Barriers, Part 2, with Rebecca Leach, Cisco. Discussion on culture barrier. The executive leadership team must set tone and expectation in the organization.

    Read Article
  • Blog: Addressing Adoption Barriers in Customer Success, Part 1

    Blog: Addressing Adoption Barriers in Customer Success, Part 1

    Interview with Rebecca Leach, General Manager, Software, Cisco, In Part 1 of my interview with her, she lists barriers she typically encounters.

    Read Article
  • Blog: Navigating Customer Engagements in Customer Success

    Blog: Navigating Customer Engagements in Customer Success

    Interview with Parneet Mann touches on what is needed to implement an effective Customer Success Plan.

    Read Article
  • Blog: The Impact of Customer Success on Business Practice

    Blog: The Impact of Customer Success on Business Practice

    Interview with Sarah Poonawala discusses the need for multiple touchpoints to maintain customer loyalty.

    Read Article
  • Blog: Customer Success, Explained

    Blog: Customer Success, Explained

    Interview with Anthony Karim, VP of Vendor Management, Ingram Micro.

    Read Article
  • Episode 6: Key Motions for Driving Customer Success

    Episode 6: Key Motions for Driving Customer Success

    CMSs should make “sure [they] validate [their] discovery as plans can change along the way...to align with customer objectives.” - Anna Graczyk, Cisco Services Renewal Specialist, Ingram Micro

    Read Article
  • Episode 5: Addressing Adoption Barriers Part 2

    Episode 5: Addressing Adoption Barriers Part 2

    “Culture has to start with the executive leadership setting the tone.” - Rebecca Leach, General Manager of Software for Cisco Canada

    Read Article
  • Episode 4: Addressing Adoption Barriers Part 1

    Episode 4: Addressing Adoption Barriers Part 1

    Customer Success is the “undercurrent to how you drive successful adoption.” Rebecca Leach, General Manager of Software for Cisco Canada

    Read Article
  • Episode 3: Navigating Customer Engagements in Customer Success

    Episode 3: Navigating Customer Engagements in Customer Success

    “My goal is never to sell the product. I’m not a salesperson. [My goal is] to get [the] information that is required.” - Parneet Mann, Customer Success Manager, Synnapex Inc. – a Cisco Gold Partner

    Read Article
  • Episode 2: The Impact of Customer Success on Business Practices

    Episode 2: The Impact of Customer Success on Business Practices

    [I]t’s a great “time to be alive [with] so many tools and resources available to build a strong relationship with your [business] partner over time.” Sarah Poonawala, Channel Specialist, Ingram Micro

    Read Article
  • Episode 1: Customer Success, Explained

    Episode 1: Customer Success, Explained

    “Customer Success is Managed Services on steroids.” - Anthony Karim, VP, Vendor Management, Ingram Micro

    Read Article
  • loading
    Loading More...